Cancellation Policy

Cancellations & changesto bookings must be made at least 24 hours prior to the check in date and time (2pm) or will be charged the first night of your stay. If you do not show up, you will be charged the for the first night of your stay. In peak periods or for group bookings, 7 nights notice is required. Cancellations must be made at least 24 hours prior to check in date and time. That is, by 2pm the day prior to your booking arrival date. 

For peak periods including long weekends, event weekends and group booking, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the full amount for the first cancelled night will be charged.

Group bookings of 5+ rooms are required to pay a deposit of the first night of accommodation for all rooms to confirm the booking. If your group stay is for one night only, 50% of your stay requires payment to confirm your booking. Cancellations must be made 30 days + in advance to get a refund. Group bookings have extended cancellation policies which will be specifically advised at the time the booking is confirmed.

Agquip bookings are required to pay a deposit and prepay for your room(s) during the event week. Cancellations must be made 30days+ in advance of check in date. For cancellations received within 30days there are no refunds.

For full terms & conditions please see website.