Cancellations or changes to bookings must be made at least 24 hours prior to the check in date and time (2pm) or will be charged the full amount of the first night. In peak periods or for group bookings, 7 nights notice is required. Cancellations must be made at least 24 hours prior to check in date and time. That is, by 2pm the day prior to your booking arrival date. For long weekends, festival weekends and group booking, cancellation must be made at least 7 days prior to check in date. For cancellations received within this time, the full amount for the first cancelled night will be charged. Group bookings of 5+ rooms are required to pay a deposit of the first night of accommodation for all rooms to confirm the booking. Cancellations must be made 30 days + in advance to get a refund.